ZunTold - How we use your information
General Data Protection Regulations (GDPR)
What the law says about keeping and using your personal information.
The way we use people's personal information is covered by a law called the General Data Protection Regulations.
Personal information means anything that can be used to find out who you are and to contact you.
Examples of personal information are:
- Your name
- Your address
- Your telephone number
- Information about you
We only know information about your health that you tell us.
If someone has referred you to our service, we will only know the information that they have shared with us (with your consent).
In some of our services, we do not ask for your personal information. This means that you do not have to tell us who you are. You can sign up without telling us your name, address, telephone number, or any other information about you.
We may still ask the diversity questions below.
We may ask you to give us your personal details if you need support from anyone else outside of ZunTold.
Why we keep and use people's personal information.
Knowing who you are and why you are coming to ZunTold helps us to provide you with the best support possible.
We might ask you for other personal information such as:
- Your age
- Whether you are a male, female, or other gender
- Your sexuality
- Your ethnicity
- If you have a disability
Asking you this is called diversity monitoring.
The law says we must check who we are including in our service. Asking these questions helps us to check that we are including lots of different people. Including lots of different people helps us to get our service right for everyone.
It is your choice if you want to give us the extra information for diversity monitoring. You can still access our services if you choose not to give us this information.
We ask about where you live to help us check that we are including people from the right areas.
When we do diversity monitoring, we do not use people's names or addresses.
Who can see my personal information?
The information you give us can be seen by the team who deliver our service.
If we are working with other organizations, we only share your personal information with them if you say we can.
We will also share information if the law says we must in order to keep you or someone you know safe.
We will always keep your personal information safe.
How long will we keep your personal data
We keep your personal data for as long as the law tells us to. Generally, most mental health care records are kept for twenty years after your last contact with us.
Contacting us about your personal data
If your personal information changes, you can tell us to update our records.
If you want to know what personal information we have about you, you can ask us.
If you want us to remove personal information that we have about you, you can ask us.
If you would like a copy of our full Data Protection / GDPR policy or if you have any questions or concerns, you can email janclitheroe@zuntold.com .